Refund policy

At Glamron, customer satisfaction is important to us. We want you to shop with confidence, knowing that we are committed to providing a smooth and transparent return experience. By placing an order through Glamron, you agree to the terms outlined below.

This policy applies to orders delivered within the United States.

A. 30-Day Return Window

You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:

  • Be unused, unworn, and unwashed
  • Include original tags and packaging
  • Be in the same condition as received

Returns that do not meet these conditions may not be accepted.

B. How to Start a Return

To request a return, please contact our support team at:

Email: support@glamron.store

Please include:

  • Your order number
  • Reason for the return
  • Photos (if the item arrived damaged or incorrect)

Once your request is reviewed and approved, we will provide return instructions. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

C. Damaged, Defective, or Incorrect Items

We kindly ask customers to inspect their orders upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item or size

please contact us as soon as possible so we can review the issue and provide a suitable solution.

To help speed up the process, please include clear photos of the product and packaging when contacting support.

D. Exchanges

We offer exchanges only for:

  • Damaged products
  • Incorrect items
  • Defective merchandise
  • Wrong sizes received

For exchange requests, please contact:

support@glamron.store

Exchange delivery times may vary depending on your location and product availability.

E. Restocking Fees

Glamron does not charge any restocking fees for approved returns.

F. Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow:

  • 5–7 business days for the refund to appear in your account after approval
  • Maximum estimated refund processing time: 7 business days

Processing times may vary depending on your bank or payment provider.

G. Discount & Promotional Offers

Discounts and promotional codes must be applied during checkout.

We are unable to provide refunds or price adjustments for discounts that were not used at the time of purchase.

Please review your order carefully before completing checkout to ensure all available promotions are applied.

Contact Us

If you have any questions regarding returns, refunds, or your order, our customer support team is here to help.

Address: 555 Falstaff Rd, Rochester, New York 14609, United States

Phone: +1 380 209-8869

Email: support@glamron.store

Thank you for shopping with Glamron. We appreciate your trust and look forward to serving you with stylish fashion and quality accessories